Refund & Return Policy

Last Updated: 03/21/2025

 

30-Day Satisfaction Guarantee

We stand behind the quality of our products. If you’re not satisfied with your purchase, you may request a return or refund within 30 days of delivery.

Eligibility for Returns

• Returns must be requested within 30 days of delivery
• Products should be returned in reasonable condition
• First-time purchases are fully covered under our satisfaction guarantee

For opened or partially used products, we review returns on a case-by-case basis to ensure fairness for both our customers and our business.

Bulk Orders

For large or bulk purchases, additional conditions may apply, including potential restocking fees. Our team will clearly communicate options to ensure a fair resolution.

Return Process

• Contact us at support@citrusmansolutions.com with your order number and reason for return
• We will provide return instructions
• Once the item is received and reviewed, refunds are processed within 7–14 business days

Undelivered Orders

If your order has not arrived, please contact us as soon as possible.

• Refund requests for undelivered shipments should be made within 60 days of the order date
• We will work with the carrier to resolve the issue quickly and fairly

Shipping Costs

• Original shipping fees are non-refundable
• Return shipping is the responsibility of the customer unless:
  • The item arrived damaged
  • The wrong product was delivered

Refund Options

Refunds will be issued to your original payment method.

Where applicable, you may also choose:

• Store credit
• Product exchange

How to Start a Return

To initiate a return, contact:

support@citrusmansolutions.com

Please include:

• Order number
• Items you wish to return
• Reason for return

Our team will respond promptly with next steps.