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Refund Policy

Effective Date: 02/12/2024

 

Eligibility for Returns

  • Items must be unopened, unused, and undamaged.

  • Returns must be initiated within 14 days of delivery.

  • Products that are opened, used, or damaged after delivery are not eligible for return or refund.

Return Process

  • If you have not received your shipment, you may request a refund within 60 days of the order date. Refunds will be processed within 7–14 business days of your request.

  • If you have received your shipment, you must return the product to us before a refund is issued. Refunds will be processed within 7–14 business days after we receive and inspect the returned item(s).

Undelivered Orders

If you have not received your order, please contact us as soon as possible. Refund requests for undelivered shipments should be made within 60 days of the order date, as this allows us to work effectively with shipping carriers.

If more than 60 days have passed we will still do our best to investigate and offer a fair resolution.

Shipping Costs

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping costs, unless the product was damaged during shipping or delivered incorrectly.

Refund Options

  • Refunds will be issued to your original payment method.

  • You may also choose store credit or an exchange, where applicable.

How to Start a Return
To initiate a return, please contact our customer support team at support@citrusmansolutions.com. Provide your order number, the item(s) you wish to return, and the reason for return. We will respond with return instructions.